Terms Of Use

Welcome to the Q Tique 181 (Pty) Ltd trading as RTA (“RTA”) website ("Website"). Please take a moment to read these online shopping terms and conditions including RTA’s policies (collectively the "terms") to understand how they apply to you the customer (“you”) and your use of RTA’s Website and any RTA products (“Products”) or services (“Services”) that you may order online.

These terms apply to all purchases made online from the Website. Please read these terms carefully and ensure you understand them. Use of and/or registration on any aspect of the Website will constitute your agreement to comply with these terms. Important clauses, which may limit RTA's responsibility or involve some risk for you, are reflected. Some of these provisions have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms. You agree to pay special attention to these clauses.

If you have any questions regarding RTA’s Website, the terms, RTA products (“Products”) or services (“Services”), please contact us.

Online Registration

Registration as a purchaser on the Website is free and does not oblige you to purchase anything. You must register with us before placing your first order online. 

Registration and/or use of RTA’s Website constitutes your acceptance and agreement to be bound by the terms of RTA’s Website. To register you will be required to provide certain personal information which is protected by RTA’s Privacy Policy. When registering with us you will be required to provide an email address and a password which will be used as your username and password for the Website. Please keep your password private as RTA accepts no liability for any damages suffered or losses incurred from the use or misuse of your account.

You will be required to enter your username and password each time you visit RTA’s Website. To amend any registration particulars please click on "My Profile" where you can edit your details. When registering as a purchaser you are required to provide RTA with complete and accurate information about yourself. By doing so you warrant that the information provided is correct. Upon acceptance of your registration, an email confirmation of your registration as a purchaser will be transmitted to you. Transmission times depend on your Internet Service Provider (ISP), but it typically takes less than 10 (ten) minutes to receive the email confirmation. If you do not receive the email confirmation, you should contact us.

Products

Product Images And Representation

We have made every effort to display the Products on the Website as accurately as possible, including:

- the images that represent a visual depiction of the Product:
- features and descriptions that pertain to the Product;

The actual Product delivered may be subject to variations in appearance, as Product packaging may differ over time. It remains the responsibility of the customer to ensure that the Product he/she ordered is correct, and the Product description and/or model number will always overrule any related images when resolving a dispute about a Product. 

As the actual colours you see will depend on your computer's monitor RTA cannot guarantee that your monitor's display of any colour will be accurate.

Product Pricing, Availability And Delivery

The products displayed on the Website are subject to availability and will be delivered within the Republic of South Africa only, within the areas as determined by RTA. Available delivery areas are either identified at the checkout process when the delivery address is entered, or through subsequent order confirmation Pro Forma Invoice, and it remains the responsibility of the customer to ensure the delivery address, including the suburb and postal code, is correct. Importantly, it is the responsibility of the client to confirm, where applicable, any associated additional delivery costs.

All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day that they are viewed and do not constitute an offer by any of our physical RTA outlets. RTA reserves the right, without prior notice, to discontinue or change pricing or specifications of products and services offered on this Website without incurring any liability whatsoever. 

RTA cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where items cannot be delivered, RTA will endeavour to contact the customer based on the information provided at registration, and offer either the option to cancel the order or reduce the quantities, where applicable. If RTA is unable to supply each and every item ordered or in the quantities ordered and cannot contact the customer, the customer nevertheless agrees to accept delivery and make payment for the items correctly delivered. 

For online purchases, customers will be charged the prices that are reflected on the Website, subject to availability and save where “Inadvertent and Obvious Errors” have occurred. Special promotions may be subject to certain conditions, including stock availability and limited-offer stipulations.

Inadvertent And Obvious Errors

We regret that no order can be accepted if RTA identifies an inadvertent and obvious error in the prices of Products or Services or the description of any of RTA’s Products or Services on our online platform. RTA is entitled to cancel any orders that have been accepted or fulfilled as a result of an Inadvertent and Obvious Error. We appreciate that customers may use the RTA website to research pricing before visiting one of our physical RTA outlets. However, please note that pricing on the RTA website does not constitute an offer by any of our physical RTA outlets. To avoid disappointment, we therefore recommend that pricing and stock availability is confirmed with the respective RTA outlet prior to visiting the outlet.

Product Reviews

By submitting Product reviews to RTA, you represent and warrant that:

You understand you are participating in a public forum and that your submitted content and other personal information will be available to all other users of the Sites, the Community and potentially Third-Party Sites. 

When you submit a review, you agree to the following:

- All review(s) submitted are accurate
- Your review is original and was created by you
- You are a resident of South; and are at least eighteen (18) years of age
- You are currently a bona fide user of the RTA Product(s) mentioned in your review.
- You are not an employee of RTA nor do you work for an affiliate or agency of RTA hired by RTA to promote and/or sell RTA Products;
- The statements you make in your review reflect your true and honest opinion of and current experience with the RTA item(s) which you are reviewing.
- If your review refers to a potential fault that could be specific to the item you received, not the Product in general, RTA’s Customer Service Team will be in touch to resolve it with you directly. In this instance, your review will not be published.
- RTA does not publish reviews for Products that haven't been bought from us directly (i.e. from another supplier/ in another country).
- If you have a problem with a review you have submitted, please get in touch with RTA’s Customer Care.

RTA shall have the right, but not the obligation, to pursue any one or more of the following actions with regard to your review(s):

- We reserve the right to monitor/review your review;
- We reserve the right to edit your review - RTA will correct any spelling and grammar issues if necessary, but won't change the original meaning;
- By submitting a review to RTA.com, you grant the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout RTA’s marketing channels in any media;
- We retain full discretion to remove or refuse to post any review or rating that deems, in its sole discretion, to violate the Review Guidelines.

Orders

Confirmation Of Orders

Orders placed online constitute your offer to purchase subject to these terms. On receipt of your order we will send you an email describing the products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase products or services from us. We are not legally obliged to provide the products and services to you during the offer process.

Cancellation

If for any reason you would like to cancel an order, this may be done by contacting RTA’s Customer Care. You will only be able to cancel orders up to 16H00 (Sixteen Hundred Hours) on the day prior to the date of delivery. RTA reserves the right not to refund the delivery in respect of any late cancellations. If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, RTA reserves the right to cancel forthwith any sale and/or your registration in the event of your breach any of the terms. 

You may return a Product, at your cost, to any RTA outlet provided you have the original invoice/proof of purchase and have complied with the required terms and conditions of RTA’s Returns Policy.

Order Tracking

You can track the status of your order by logging into your account and by clicking on "My Orders" . Once you have selected the order that you wish to track you will be able to see if your order has been received by RTA, if it has been delivered to you and if it has arrived at the outlet of your choice for you to collect.

We will also send you emails and/or SMSs to advise you on the progress of your order. Alternatively, you can contact  RTA’s Customer Care.

Delivery And Outlet Collection

Delivery

A delivery fee will be charged for each delivery order placed by you. RTA delivers from Monday to Friday, 08h00 till 17h00 and does not deliver on a Saturday, Sunday and any South African public holiday. Items are delivered in 2 (two) to 5 (five) working days if there are no unexpected delays. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically. Alternatively, items can be collected Ex Works at an RTA outlet.

RTA delivers to registered customers within certain specified delivery areas. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout, or communicated in writing via email. An outlying area may refer to a suburb or town that falls out of any regional town/city or main centre. Outlying areas include farms, mines and townships.

On delivery of the order to the specified delivery address, you will receive RTA’s delivery note showing the items delivered. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the Products and leave a notice at the delivery address to that effect. RTA or the courier company will attempt to contact you to make new arrangements for delivery. RTA reserves the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the Products timeously is limited to delivery being effected at a later agreed time at no additional charge.

Please arrange that you or your authorised representative, who is a responsible person, is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, RTA will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. Where deliveries are outsourced, RTA, cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.

Delivery Confirmation

RTA will indicate its acceptance of your order by delivering the products to you or allowing you to collect them, and only at that point will a contract between you and RTA be completed. This is regardless of any communication from RTA stating that your order or payment has been confirmed. RTA will indicate its rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid. Any products or services on the same order which have not been dispatched/delivered to you will not form part of that the contract between you and RTA. Delivery dates are estimates only, and as we process your order we will inform you if any products or services on your order turn out to be unavailable or delayed for any reason.

Outlet Pick-up / Collection

You may place an order online and then collect it from your selected outlet. If your chosen outlet has the items in stock you can collect the order in 2 (two) to 5 (five) working days. To collect in an outlet, place your order online as normal and select the "outlet collection" option instead of entering your delivery details.

Products may only be picked up from your chosen outlet upon presentation of a valid proof of identity and the collection notice, which can be printed once your payment is complete. Please ensure that the person you have named to pick-up the order presents one of the following forms of identification:

- South African ID; or
- South African driver's license; or
- Passport

Disclaimer

Unless we state a specific limitation, RTA will attempt to have sufficient advertised stock available to meet consumers’ anticipated demands. If we still run out of stock, we will attempt to obtain the stock or we will offer you a reasonable alternative. RTA takes the utmost care to ensure that all advertisements are correct. Prices exclude accessories used for display purposes and exclude 15% VAT. Subject to applicable law, we will not be liable for any damages suffered as a result of your use of our website.